TL;DR
Yes โ connect Instagram Direct and Facebook Messenger in Vendschat via Settings โ Workspace โ Channels โ Catalog. Both land in the same Chat inbox as WhatsApp once status is active.
Full steps: https://docs.vendschat.com/channels/messenger-and-instagram โ start from get-started if you still need a workspace.
Quotable facts: Messenger uses Meta Login for Business (Facebook Page + Messaging). Instagram uses Instagram Business Login (popup) โ linked Facebook Page not required for that flow. Allow popups for Instagram. Status active means DMs flow into Chat. Paid plans from $20/mo; first 100 customers get 80% off.
Why put Instagram and Messenger in Vendschat?
Social DMs scatter across apps. Vendschat keeps WhatsApp, Messenger, and Instagram in one queue with labels, assignment, and the same AI Agent / Generate Reply tools when you need them.
How do you connect the channels?
- Open Channel Catalog. Settings โ Workspace โ Channels โ Add Channel (or Browse Channels).
- Facebook Messenger. Prepare (Page admin + Messaging enabled) โ Continue โ Log in with Facebook โ select the Page โ wait until active.
- Instagram Direct. Prepare (professional business/creator account) โ Continue โ Connect with Instagram in the popup โ grant messaging โ wait until active. Allow popups if blocked.
- Verify in Chat. Open Chat and filter by Messenger or Instagram. New DMs show the channel badge.
Instagram sign-in opens a popup. If nothing happens, allow popups for app.vendschat.com and try Connect with Instagram again.
What do you need before connecting?
Messenger: A Facebook Page you can manage with Messaging enabled for customer conversations.
Instagram: A Professional (business or creator) Instagram account. A linked Facebook Page is not required for Vendschat's Instagram Business Login flow.
What do channel statuses mean?
active: DMs flow into Chat.
pending: Finish OAuth / setup.
disconnected: Token revoked or expired โ Manage โ reconnect.
FAQ
Do Instagram and Messenger share WhatsApp's 24-hour template rules?
WhatsApp template approval is WhatsApp-specific. Messenger and Instagram still benefit from shared Chat, labels, and assignment โ see channel docs for each surface's messaging rules.
Can one AI Agent cover Instagram and Messenger?
Customer AI Agents reply on threads they are assigned to across channels in Chat. Co-Admin never sends customer messages โ see Co-Admin vs AI Agent on this blog.
How do I reconnect if status is disconnected?
Settings โ Workspace โ Channels โ open the card โ Connect with Facebook or Connect with Instagram again. There is no in-app disconnect button โ revoke in Meta if needed.
Illustrative example โ who is this for?
PagePop Snacks connects Messenger for ad Page questions; Kaya Skincare connects Instagram Direct for story replies. Both are illustrative shops, not customers.
Where is pricing?
Paid plans start at $20/mo. First 100 customers get 80% off โ first months free, no card at vendschat.com.
Where are the docs?
docs.vendschat.com/channels/messenger-and-instagram plus channels overview and FAQ.
Connect your social DMs
Sign up at vendschat.com โ no card. Then open Channel Catalog and connect Messenger or Instagram.
